Technology advancements are increasingly impacting our way of living, challenging us to adapt and change the way we serve our customers. Network domains are no exemption to such advancements, including things such as:
Managed Telco Services
We help our customers to take advantage of the multiple new opportunities that the fast developing telecom-reliant world presents. We expertly and flexibly provide a wide range of managed telco services and solutions to – or on behalf of – telecom and IT businesses, some specifically in the Netherlands and Benelux, others without any geographic restrictions.
We are known and appreciated for our highly skilled and experienced team of experts and our end-to-end delivery approach. Our customers trust us to deliver services and products that they can be proud of.
Technology expertise
- FttX planning and design
- In-home (Smart Home)
- Cloud solutions for enterprises
- Wireless connectivity for consumers and enterprises
At Future Connections we do not stand still. Working closely with our customers, we tap into our proven expertise and technology passion to deliver services and solutions that provide real answers to the challenges of today and lay out solid foundations for the solution of the challenges of tomorrow. Nowadays, our expertise covers:
- Fibre networks
- Copper networks
- HFC networks
- Backhaul and backbone networks
- Core networks
- Consumer Access and In Home networks and solutions
- Enterprise networks and solutions
- IOT network solutions
- OSS telecom environments
Our customers
Our B2B customers
We specialise in B2B telecom
- For telecom companies
- For businesses relying on telecom expertise
From the best known brands to the upcoming ones, we are the quality choice of the Dutch companies and the international companies operating in the Netherlands:
Telecom
operators
operators
such as KPN, T-Mobile NL and Delta Fiber Nederlands
Service
providers
providers
such as Budget Thuis, Hughes Europ and Freedom Internet
Telecom & IT
resellers
resellers
such as IPVisie, Clear Mind IT Consultancy, Sipcon, Iris One, WilroffReitsma, CBG Connect, NDI, Spie and VX Company
Your end customers
We have many years of experience in serving our customers and, where required, their end customers. In these cases, we are your operating arm, the face that they see and the service quality that they experience.
Consumers
Enterprises
Whether remotely or face-to-face, we are happy to deliver your services to your consumers. Our team has courteous manners, leaves the place tidy and makes always sure that everything works and is explained to your customer before leaving the site or closing the calls.
We appreciate how important the quality of service is to your enterprise customer and aim at exceeding your expectations every time. We work closely with your team before, during and after our delivery in a transparent and co-operative way, to achieve high customer satisfaction.
High quality for your peace of mind
We are fit for purpose
We are on a mission to maintain extremely high customer satisfaction and continually improve the quality of our delivery. To achieve this, we focus on:
1. Quality of services and management
- Certifications
- Highly skilled staff
- Experienced multi-skilled management team
- Excellent KPIs
- Open and honest dialogue with customers
2. Innovative approach
- End-to-end project management
- Customisable reporting dashboards
- Access to our expert data analytics and network intelligence teams to support your optimisation, automation and digitisation processes and customer journeys
- Commitment to continuous improvement and innovation
Let us support you in your journey to the cloud
Our portfolio
1. Operations Support Center
- Planning
- Logistics
- Reporting
- Customer contact
- Customer contact
- Capacity Management
- Analytics & Monitoring
- Remote 2nd line support
- Quality Management
2. Field Operations
- Planning
- Logistics
- Reporting
- Customer contact
- Customer contact
- Capacity Management
- Analytics & Monitoring
- Remote 2nd line support
- Quality Management
3. Management and Consulting
- Program management
- Technical consulting
- Data analytics
- Process re-design
- Automation
4. Tooling NIx family
- Remote video support
- NMS system ? (Exfo)
- IoT platform
- Reddie suite
1. Operations Support Center
- Planning
- Logistics
- Reporting
- Customer contact
- Capacity management
- Analytics & monitoring
- Remote 2nd line support
- Quality Management
Field Operations
Our highly skilled teams on the road and in the back-office provide daily across Benelux hundreds of successful multi-play installations at consumers’ homes, migrate business customers to the latest cloud products, deal with support requests and plan technology or operator swaps.
- Onsite installation, upgrading, migration, and swap
- Remote 1st line support
- Configuration
- Testing
- Smart home
Customers
Enterprises
Our delivery in the last 12 months
2. Services
Installation, upgrading, migration
We deliver for you
Regardless on whether your customers – new or current – require a new installation, an upgrade or, indeed, a migration to newer platforms, we are here to deliver a quality service on your behalf.
We are flexible enough to tailor our delivery to your exact specifications and precise requirements of your end-customers, depending on the services in your portfolio.
Let us support you in offering a great service to your end-consumers
Onsite or remote?
- Onsite – Our skilled and service-oriented engineers will visit your customer on the pre-planned day. They aim at completing the job in a single visit while achieving a high customer satisfaction score
- Remote – Behind our remote installation service there are real people based in the Netherlands. Every day our skilled and certified technicians deal with calls that fit the end customer diary and are supported by modern tools that allow visual and audio connection
Let us find the best way to deliver your service
Swaps
Keep up the pace
Now more than ever the fast pace of the technological advancements constantly creates new opportunities that require quick adaptation and changes. We can help you to keep up in multiple scenarios by flexibly planning and carrying out for you swaps of any sort, in line with your lifecycle management program:
- From operator to operator
- From technology to technology, i.e. copper to fiber
- From legacy to new hardware, i.e. when support for legacy technology is stopped
Let us keep you up to date with the latest technologies
Support
We exceed your expectations
We are experienced in providing 2nd line support that complements your support services.
Depending on the ticket we receive from your Service desk, we are called to resolve the issue onsite.
We customise our SLAs to your specific requirements, responding appropriately to different levels of urgency and different types of intervention.
Let us solve your incidents in the best possible way
Back-office services
Agile and tailor-made
We offer a comprehensive range of back office services that are always tailor-made and customised to your individual needs. We experiencedly manage end-to-end projects or, simply, parts of the delivery process that you may find difficult to fulfil or prefer to outsource to a professional team. We make sure that the process or project runs smoothly and efficiently, and that the end result delights the end customer.
We have experienced back office teams that are solely focused on:
- Planning
- Logistics
- Reporting
- Project management
- Consulting
Let us tailor the service to your specific needs
